Terms and Conditions

The following Terms and Conditions apply to all users of ALPECO Ltd products, website and services offered on it.

In these Terms and Conditions, the terms “we”, “us” and “our” refer to ALPECO Ltd“You” are the user of the products of ALPECO Ltd and is website (and “your” has a corresponding meaning). The term “customer” refers to the person or company purchasing goods and/ or services offered on our website or directly.

By accessing or using our website or any other way of order, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you must refrain from using this website or the channel you have chosen, like phone, email, fax, etc…

Prices

Unless stated otherwise, all prices stated on our actual price list or if any prices mention in our website or provided by ALPECO Ltd are quoted in New Zealand dollars and include New Zealand Goods and Services Tax (GST). ALPECO Ltd reserves the right to change any price quoted without notice at any time.

Order Processing

ALPECO Ltd will process and despatch your order within 24 hours after we have received your payment in full. Orders received on a weekend will be processed the next business day. If an item is temporarily out of stock we will notify you with the approximate shipping date.

Payment

Payment can be made by credit card, direct bank payment, cheque or cash on pick up. Cheque payments will not be considered payment until it has been fully cleared through the banking system into our bank account. ALPECO Ltd may require payment in advance for the supply of any goods or services to the customer.

Delivery Charges

All orders that are less than 20kg in weight will be couriered. Delivery charges depend on order size and weight. ALPECO Ltd will include shipping cost as part of the quotation.

Delivery

Orders to main areas in NZ should arrive within two business days and orders to smaller and rural areas usually take a day longer. Please inform us if your order has not arrived after 5 business days. ALPECO Ltd shall not be held responsible or liable in any way for delays or defaults in delivery of the order or any part thereof nor for any direct or consequential loss or damage arising there from.

Damage

All items are thoroughly checked before despatch. Our couriers and freight contractors cover all items. ALPECO Ltd is not responsible for damage or loss to goods in transit. If you find an item being damaged please contact the courier company immediately.

International Orders

ALPECO Ltd processes international orders and ships to international locations. International orders might be GST free. The standard international postage rate will apply and we will advise you of the cost prior to shipping.

Returns Policy

ALPECO Ltd is committed to customer satisfaction. We accept returns of goods within the first 30 days after purchase. The 30-day period starts when you receive your order. If you decide to return a product during the 30-day period ALPECO Ltd will refund the full purchase price less a 20% restocking fee. Refunds are made if the returned goods are in original and resalable condition including all packaging, manuals and registration cards. Exceptions apply to consumables and special purpose goods. Damage due to improper packaging or loss of goods is at the risk of the customer and may result in the refund being declined. We recommend using track- and traceable Courier only. Presentation of the purchase receipt and a return authorisation number are required.

Please contact us to obtain your return authorisation number before returning any items. We cannot accept returns after 30 days.

Exceptions

Some items are not returnable under any circumstances. These include all consumables and all special purpose goods (i.e. customized hardware and/ or software).

Purchase for Business Use

For any purchase for business or commercial use (as defined in the Consumer Guarantees Act 1993), the consequential loss provisions of the Act do not apply.

Warranty

All hardware goods are covered by a 12 months return to base parts and labour warranty from the date of invoice. Rechargeable batteries are covered by a 6 months return to base warranty from invoice date if the fault is due to faulty materials or workmanship. Warranty is void through misuse, misapplication, improper handling or other abnormal factors which affect the normal life time of the goods. No warranty can be given for spare parts, consumables and other goods not installed or setup by ALPECO Ltd personnel or its qualified contractors. Warranty on any goods will be void if goods or labels have been found tempered with. Software and consumable goods (i.e. non-rechargeable batteries) are not covered by any warranty.

Accounts

Payment for new customers is due in full upon delivery and/ or completion of work until such time that an account is setup. Payment of accounts is due on the 20th of the month following invoice date. Interest on overdue accounts is charged at the rate of 2% per month and shall accrue on a daily basis starting from the due date. All costs incurred in the recovery of any overdue amount including debt recovery and/or collection, commissions, Court and legal fees will be payable in full by the customer.

Property and Risk

Despite the customer having possession of any goods, ownership is retained by ALPECO Ltd until the customer pays in full all money owed. Risk in any goods supplied shall pass to the customer at the point of delivery.

Default

If the customer fails to comply with any of these Terms and Conditions, becomes bankrupt or is put into receivership, liquidation or statutory management, ALPECO Ltd is entitled to cancel any orders already made and any credit accounts conducted by the customer and all money owing to ALPECO Ltd by the customer will become immediately due and payable and ALPECO Ltd will be entitled to recover from the customer any losses, damages, costs, interest, fees, charges (including handling charges payable by the customer) and expenses incurred by ALPECO Ltd as a result of the customer’s default and the subsequent cancellation of such order by ALPECO Ltd.

Feedback, Queries and other Questions

We appreciate customer feedback and comments. Please use the ‘Contact Us’ link on our website www.www.alpeco.co.nz and submit your comments or questions.

Disclaimers

Any claims for errors or unsatisfactorily work must be made within 7 days of issue of an invoice.

ALPECO Ltd is only under an obligation to deliver goods and services in accordance with their general description, whether or not a special description may have been given or implied by law.

The customer acknowledges and agrees that ALPECO Ltd has not given any representation or warranty as to the quality, state or condition of goods supplied, or that the goods are fit for any particular purpose.

All conditions, warranties and terms whether implied, statutory or otherwise are excluded to the fullest extent permitted by law.

Copyright

All information on this website is subject to copyrights owned by ALPECO Ltd and other individuals or entities. Any reproduction, retransmission, republication, or other use of all or part of any document found on this site is prohibited, unless prior written permission has been granted by ALPECO Ltd or the appropriate copyright owner. All other rights reserved.

This website includes links to other Internet sites. ALPECO Ltd takes no responsibility for the content or information contained on those other sites, nor does it exert any editorial or other control over those other sites.

Laws and Limitation of Liability

ALPECO Ltd will not be liable for lost profits, loss of business or other consequential, special, indirect, or punitive damages, even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. ALPECO Ltd will not be liable for products or services not being available for use. The customer agrees that for any liability related to the purchase of products or services, ALPECO Ltd is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase(s) under this agreement.

If any parts of these Terms and Conditions shall be held to be illegal, unenforceable or invalid, the remaining parts shall continue in full force and effect. The laws of New Zealand shall govern these Terms and Conditions and ALPECO Ltd and the customer hereby submit to the non-exclusive jurisdiction of the courts of New Zealand. The customer hereby waives any right they may have to claim that the above submission to jurisdiction is an inconvenient forum.

Privacy

Our privacy policy states how ALPECO Ltd collects and uses all information and data supplied. Please use the ‘Privacy’ link on our website for full details.

Accuracy of Information

Although every effort is taken to ensure the accuracy of the information contained within this website, ALPECO Ltd cannot warrant or guarantee that the content of the website will always be current, accurate or complete.

Technical Issues and Security

Your use of this website and any associated services may be subject to interruption or delay on occasion. Due to the nature of the Internet and electronic communications, ALPECO Ltd and our service providers do not make any warranty that the website or any associated services will be error free, without interruption or delay, or free from defects in design.

No data transmission over the Internet can be guaranteed to be secure. Whilst we endeavour to protect information within our control, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.

Hyperlinks

You may not publish or distribute any hyperlink to this website without our prior written permission in each instance. In consideration for any right granted by ALPECO Ltd you will undertake to observe any terms and conditions we notify as a condition of our permission. This website may contain hyperlinks to third party websites (“external hyperlinks”). External hyperlinks are provided for your convenience only and may not remain current or be maintained. ALPECO Ltd makes no endorsement of, and accepts no responsibility for, any content accessible through any external hyperlink. You are responsible for complying with any terms and conditions imposed by third party websites.

Changes

ALPECO Ltd may update or revise these Terms and Conditions, including the Privacy Policy, at any time. Changes to these Terms and Conditions will take effect immediately once they are published on this website. You are responsible for regularly checking these Terms and Conditions for changes. If you continue to use this website after we post changes to these Terms and Conditions, you indicate your acceptance of such changes.

Your Privacy

ALPECO Ltd is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the ALPECO Ltd website and governs data collection and usage. By using this website, you consent to the data practices described in this statement.

Collection of your Personal Information

ALPECO Ltd collects personally identifiable information, such as e-mail addresses, name, address and telephone numbers.

There is also information about your computer hardware and software that is automatically collected. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by ALPECO Ltd for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of this website.

ALPECO Ltd encourages you to review the privacy statements of websites you choose to link to from this website so that you can understand how those websites collect, use and share your information. ALPECO Ltd is not responsible for the privacy statements or other content on websites outside of the ALPECO Ltd website.

Use of your Personal Information

ALPECO Ltd collects and uses your personal information to operate the ALPECO Ltd website and deliver the services you have requested. ALPECO Ltd also uses your personally identifiable information to inform you of other products or services available from ALPECO Ltd and its affiliates. ALPECO Ltd may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

ALPECO Ltd does not sell, rent or lease its customer lists to third parties. ALPECO Ltd may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to ALPECO Ltd, and they are required to maintain the confidentiality of your information.

ALPECO Ltd does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

ALPECO Ltd keeps track of the websites and pages our customers visit within the ALPECO Ltd website, in order to determine what services and products are the most popular. This data is used to deliver customized content and advertising within the ALPECO Ltd website to customers whose behaviour indicates that they are interested in a particular subject area.

ALPECO Ltd will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on ALPECO Ltd or the site; (b) protect and defend the rights or property of ALPECO Ltd; and, (c) act under exigent circumstances to protect the personal safety of users of ALPECO Ltd, or the public.

Use of Cookies

ALPECO Ltd currently does not use cookies.

Security of your Personal Information

ALPECO Ltd secures your personal information from unauthorized access, use or disclosure. ALPECO Ltd secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

ALPECO Ltd will occasionally update this Statement of Privacy to reflect company and customer feedback. ALPECO Ltd encourages you to periodically review this Statement to be continuously informed of how your information is used and protected.

Contact Information

ALPECO Ltd welcomes comments regarding this Statement of Privacy. If you believe that ALPECO Ltd has not adhered to this statement, please contact info@www.alpeco.co.nz. ALPECO Ltd will use commercially reasonable efforts to promptly determine and remedy the problem.

Copyright

All information on this website are subject to copyrights owned by Alpeco Ltd and other individuals or entities. Any reproduction, retransmission, republication, or other use of all or part of any document found on this site is prohibited, unless prior written permission has been granted by Alpeco Ltd or the appropriate copyright owner. All other rights reserved.

This website includes links to other Internet sites. Alpeco Ltd takes no responsibility for the content or information contained on those other sites, nor does it exert any editorial or other control over those other sites.